We guarantee healthy tubers and cuttings upon receipt, and that every tuber will have at least one eye when it is picked up or shipped and that every cutting will have healthy roots when pick up. Tubers are all shapes and sizes, they can be hard and firm or a bit soft and wrinkly, as long as they eye up they will grow into a beautiful dahlia plant. You are purchasing one viable tuber when placing an order.

That said, some varieties produce less eyes in general and others take longer to eye up. This becomes complicated as all tubers in an order need to be shipped out at the same time, usually as early as possible. Therefore some may be less developed, please be patient. If the eye is not pronounced or the tuber is a little soft you may be asked to pot up or plant your tuber so it is covered (with very little moisture) and wait for growth for a few weeks prior to refund. Please check your tubers upon receiving them, and contact us if you have any questions or concerns. Please include your order number and a photo of your tuber in question. If a tuber does not produce eyes a refund will be issued.